At Hexallt Dutch School, we are committed to providing high-quality Dutch language training, both through our self-paced platform and trainer-led programs. To ensure clarity and transparency, please read our refund policy carefully before making any payments.

1. Self-Paced Learning (Platform-Only Access)

Our self-paced program allows learners to explore and learn at their convenience using our AI-powered platform.

• Trial Period:
  Learners are eligible for a free trial period of 1 or 2 weeks (as specified at the time of signup). During this trial, users can explore the platform and decide if it meets their learning needs.

• Subscription Activation:
  After the trial period ends, continued access to the platform requires a monthly or term-based subscription payment.

• Refund Policy:
  Once the subscription payment is made after the trial period, it is non-refundable under any circumstances. Please make your payment decision mindfully after utilizing the trial period.

2. Trainer-Led Programs (Live Class Access)

Our trainer-led programs offer live, interactive Dutch lessons guided by certified trainers, structured according to our Bulletproof Lesson Plan.

• Trial/Exploration Phase:
  Before enrolling fully, learners may attend trial sessions or preview content (if applicable). After this phase, full enrollment requires payment.

• Installment Payments:
  For convenience, learners may pay in 2 or 3 installments, based on the selected plan.

• Refund Policy:
  Once the first installment is made and the learner is officially enrolled after the trial period:

  • No refunds will be issued for any amount paid.
  • This applies to all installments, whether paid fully or partially.
  • Refunds will not be provided due to missed classes, personal circumstances, or change of mind.

3. Support and Assistance

If you have questions or concerns about your course, payment status, or platform experience, we’re here to help. Please reach out to our support team:

📧 Email: outreach@dutchschool.hexallt.com

We aim to respond within 24–48 business hours.

Note

By making any payment to Hexallt Dutch School, you acknowledge and accept this Refund Policy in full. This policy ensures fair practices for both our learners and our team, allowing us to maintain the quality of training and support we provide.